Jobs in life sciences

Account manager digital services (e-labeling) for medical devices and IVD market

Ref. 145-AMDS
Function: Responsible for in-house sales follow-up of an electronic online platform for Instructions For Use, developed for the medical devices & IVD market.
Location: Geel

The company:

The company is a fast-growing consulting company assisting manufacturers of In Vitro Diagnostics (IVD) and Medical Devices (MD) in coping with European and other regulations. Their objective is to provide manufacturers with practical solutions in the area of regulatory affairs and quality assurance. They help with the implementation of quality systems, technical documentation and the organization of performance evaluations (clinical studies). They are also authorized representatives for non-EU manufacturers and offer a unique solution for e-labeling, currently used by multi-billion-dollar medical device and IVD companies. 

From their offices in Geel, Eindhoven, Turin and other international locations they serve more than 200 customers worldwide.

Job description:

In the mission to provide manufacturers with practical solutions to deal with regulatory requirements, the company developed and marketed their eIFU services and platform. 

These eIFU services allow IVD and MD-manufacturers to distribute the Instructions For Use (IFU) and manuals of their products on an agile, digital platform, allowing companies establish an a digital transformation, in giving an online access of these IFU’s to their users, this in full compliance with applicable regulatory requirements. This greatly helps manufacturers in reducing packaging cost and in optimizing production and logistic processes. Furthermore, the service is an environmentally friendly alternative for paper instructions for use and manuals. The company is a pioneer and world leader in the development and marketing of eIFU services and of quality and regulatory advice services.

The service consists of a digital platform, that is customized according to the customer’s wishes, and a worldwide free telephone service. 

Visit the website of Qarad < e-labeling/eIFU for more information. 

To strengthen the sales of their eIFU division and to support future growth, the company is hiring an account manager who can convert the needs in the market to solid long relationship deals. Many leads are coming to the company, as there is a great demand and as this platform is quite unique on a worldwide level.  The ideal new colleague is someone with a diagnostic (50% of the market) or medical device (50% of the market) background. An asset (not a must) is to have some affinity with the regulations for medical devices and/or IVD. Do you have a genuine interest in sales or do you have a couple of years of experience in supporting IVD or medical device customers? Then you might be the person that can accelerate the sales by converting leads into contracts, by creating long-term, trusting relationships with customers. 

Your responsibilities:

  • Build and maintain strong, long-lasting client relationshipsby performing a meticulous follow-up of existing and new leads.
  • Represent the company during congresses, fairs and create through this way new leads
  • Negotiate and close contracts.
  • Convince customers by performing webex-meetings, demo’s online and on site.
  • Develop new business with existing clients and/or identify areas of improvement.
  • Build out and streamline the sales processes. 

Requested competences and skills:

  • You have had a first work experience in selling innovative digital services and/or projects(preferably in the medical devices or IVD market). 
  • As an account manager, you are able to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
  • Experience delivering client-focused solutions to customer needs.
  • Ability to handle multiple projects/leads at a time, while maintaining sharp attention to detail.
  • Excellent listening, negotiation and presentation abilities.
  • Strong verbal and written communication skills in the English language (Dutch is a plus). 
  • Bachelor or master’s degree in IT, engineering, sciences, or relevant field. Experience with informatics systems and/or in the Medical Device or IVD industries is an important advantage.
  • Awareness of the importance of regulations and quality management (MDR and IVDR). 
  • Willingness to occasionally travel within and outside the EU is a fundamental pre-requisite(3 to 4 times a year for a couple of days). 
  • You work at the offices at Gee; homework is allowed as long as you build out an effective way of working. 
  • You enjoy working in an international context, you like variation and you are comfortable in handling several projects at the same time and understand that working in a small team requires a flexible attitude.