Jobs in life sciences

IT support specialist

Ref. 160 ITSS
Function: You will provide support for international customers in questions relating to Point of Care IT systems in the lab environment.
Location: Offices in Brussels area, trainings in Mannheim

The company:

At the company, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, they become one of the world’s leading research-focused healthcare groups. Their success is built on innovation, curiosity and diversity.

The company is an equal opportunity employer.

Job description:

As an IT support specialist for IT solutions at the Regional Customer Service Center in Mannheim, you will provide support for our international customers in questions relating to Point of Care IT systems in the laboratory environment (hospitals, private laboratories) and laboratory information systems. Thanks to your IT knowledge and your quick comprehension, you are able to ensure the flow of information and data in the laboratory and to support our customers in questions regarding the optimal use of our Diagnostic solutions.

What the job is about:

  • You will service our international customers and sales representatives in Dutch and/or German language.
  • You take care of solving customer inquiries from A to Z - from the acceptance and identification of product problems to the development of suitable corrective measures and joint problem solving with the customer. It will take place on the telephone or via remote connections.
  • You form the interface between customer, field service and global second-level support. In this function, you lead complaints to a sustainable solution. This guarantees a result-oriented and first-class service for our customers.
  • You support the colleagues in the field service during on-site deployments when solving customer inquiries.

Requested competences and skills:

  • You have successfully completed your IT studies. Alternatively, you have an apprenticeship as a computer scientist plus several years of professional experience.
  • You speak Dutch and English fluently, German would be an additional asset.
  • Ideally, you have experience in the medical-technical environment - in technical customer care (field service or hotline) or in the laboratory.
  • You have a quick grasp and can solve complex questions in a structured manner.
  • You are familiar with IT network structures and communication protocols and have experience in server operating systems and databases.
  • You have strong communication and analytical skills and a high degree of initiative and responsibility.
  • You are customer- and team oriented and enjoy working in an intercultural environment.